Return & Billing Policies For All Chair Care Patio Products and Services

GENERAL STATEMENT OF LIABILITY

While we provide information for do-it-yourself patio furniture repair, installation of slings and installation of vinyl strap these operations are not without risk. Injury may occur during an installation or furniture may be damaged in the process. We are not responsible or liable for damages that may be sustained to persons or property during an installation. For this reason we recommend professional installation as the best option when at all possible. While care has been taken in the preparation of the information contained in this web site, Advanced Refinishing, Inc. and it's subsidiaries Chaircarepatio.com, Patioslingexpress.com and Custompowdercoating.com does not and cannot guarantee its accuracy. Anyone accessing this information does so at their own risk. It will be assumed that access indemnifies Advanced Refinishing, Inc. and it's subsidiaries from any and all injury or damage arising from such use.

SPECIAL ORDER ITEMS BILLING POLICY

All items, not in current inventory of Chaircarepatio.com, will be billed at the time the order is placed.

PRECUT STRAP RETURN POLICY

Precut straps are not returnable or refundable due to incorrect size or color. Please measure carefully before entering your order. Vinyl colors may vary based on the interpretation of your computer monitor. For truest color match please request color samples prior to ordering.

VINYL BY THE ROLL RETURN POLICY

There will be a 30% restocking fee for all returned rolls of vinyl strapping. Rolls must be unused and returned in good condition within 30 days of original order for credit to apply. Customer is responsible for return shipping charges. We will credit your account for the cost of the vinyl less 30%. Shipping charges will not be credited. If you need to return and item please send call us at 1-866-638-6416 and we will provide you with a return authorization number and instructions.

VINYL STRAP COLORS

Please select carefully before ordering. Vinyl colors may vary based on the interpretation of your computer monitor. Chair Care Patio is not responsible for inaccurate color matching based on the colors shown on your monitor. For truest color match please request color samples prior to ordering.

REPLACEMENT PARTS RETURN POLICY

There will be a 30% restocking fee for all returned replacement parts. Customer is responsible for return shipping charges. We will credit your account for the cost of the vinyl less 30%.
Shipping charges will not be credited.

SLING BILLING AND RETURN POLICY

We want you to be happy with your replacement sling order from Chair Care Patio. If you are having trouble getting your slings to fit, please call us at 1-866-638-6416. We will work with you to make sure your slings are made to the correct size.

CUSTOM MADE REPLACEMENT SLING BILLING POLICY

Custom sling orders will be billed to the customer's credit card upon receipt of the order. These slings are made to your specific measurements and color preference and cannot be restocked or resold. For this reason custom made slings are not returnable or refundable due to incorrect size, color or the inability to install. If your slings do not fit properly, please call us immediately at 1-866-638-6416. Although you can not return the slings, we will make every effort to adjust or correct the sling as needed. Please measure carefully prior to placing your order.

SLING FABRIC COLORS

Chair Care Patio is not responsible for inaccurate color matching based on the colors shown on your monitor. For truest color match please request color samples prior to ordering.

SLING SIZE DISCREPANCY ADJUSTMENT & PRICING:

If you have a problem with the size of your sling, contact us immediately at 1-866-638-6416. We will make every effort to adjust the sling and make it the correct size. If Chair Care Patio made your slings in error, we will gladly make adjustments at no charge. If the customer has made an error in measuring, we will gladly work with you to make the necessary adjustments. We want your slings to fit and our customers to be happy with our product. Additional labor fees (if any) will be determined on a case by case basis. Please see the details below.

Error measuring on the part of Chair Care Patio

Chair Care Patio will make adjustments at no charge to slings purchased from us if the error(s) in question were made in our shops. Request for adjustments must be made within 30 days from the date of invoice to be eligible for adjustments at no charge.

Error measuring on the part of the customer:

For customer errors, fees from $10 to $20 per sling will be assessed depending on the extent of alterations. All adjustments and alterations to slings must be made within 30 days from date of invoice. After 30 days, alteration fees will be at the discretion of Chair Care Patio.

HOMECREST™ BILLING AND RETURN POLICY

The total cost of Homecrest™ style replacement slings will be billed to the customer's credit card upon receipt of the order. Homecrest™ style replacement slings are made to your specific requirements and cannot be restocked or resold. Lead time for HOMECREST™ sling orders is approximately 4 to 6 weeks plus ship time.

All HOMECREST™ style replacement slings are custom made in our shop. There are many HOMECREST™ styles and the sheer volume of styles and patterns can be confusing. Make sure you are ordering the correct style of sling for your chair. We have the majority of older model HomecrestTM style replacement sling part numbers availalble. IIf you have any questions or are unsure what model to order, please call us and we'll gladly help you determine the correct sling for your HOMECREST™ style outdoor furniture.

If you have a problem with your HOMECREST™Style Replacement Sling order, contact Chair Care Patio immediately at 1-866-638-6416. If the slings are not fitting properly, we will gladly make adjustments. We realize you are making a financial investment and your patio furniture. We want you to be happy with the product we make so we are very willing to work with you. However, replacement slings are not returnable if you are unhappy with the fabric you have chosen. It is best to order fabric samples prior to ordering to insure your satisfaction. Every computer monitor presents colors differently. Chair Care Patio is not responsible for inaccurate color matching based on the colors shown on your monitor. For truest color match please request color samples prior to ordering.

CUSTOM CUSHION BILLING AND RETURN POLICY

Custom Cushions are made to your order and to your specifications. These cushions are custom made and your credit card will be billed 100% of the total order once the order is placed. Lead time for Premium Cushion orders is 4-6 weeks. Custom Cushions are not returnable due to incorrect color, size or style. All cushions are custom made at the time of order. Please measure carefully before placing your order. Chair Care Patio is not responsible for inaccurate color matching based on the colors shown on your monitor. For truest color match please request color samples prior to ordering. If you are not sure which cushion will work for you, please call us at 1-866-638-6416 and we'll gladly help you determine the correct size and style for your furniture.

WE ARE ADVANCED REFINISHING, INC dba Chair Care Patio.

®Homecrest, is a registered trademark of the Homecrest™ Outdoor Living, LLC Company. Advanced Refinishing, Inc. and its subsidiaries have no affiliation with Homecrest™, Homecrest™ Industries, or Homecrest™ Outdoor Living, LLC. All Homecrest™ style slings and Homecrest™ style cushions are manufactured by Chair Care Patio at our Dallas, Texas facility. Our Copyright Statement

Copyright 2008© Advanced Refinishing, Inc. All rights reserved. Copies of information on this Web site may be printed for personal use only. No part of the ChairCarePatio.com web site may be reproduced or reused for any other purpose without prior written permission of Advanced Refinishing, Inc.

What is outdoor poly fill?

Poly fill is something commonly used as filling for cushions and pillows. We use a line of poly fill that is designed for outdoor cushions. Our classic universal patio cushions use two layers of the poly fill to create a nice full cushion that is comfortable to sit on.

What is EZ-Dri reticulated polyurethane foam?

EZ-Dri polyether-polyurethane foam outdoor cushions dry almost immediately after exposure to rain, salt spray, melting snow, morning dew, washing, or other forms of moisture and humidity. Large, open pores allow maximum water drainage and air circulation, permitting use quickly after being wet or even saturated. With EZ-Dri outdoor cushioning materials, you achieve the best of both worlds – long lasting wear and comfort combined with extremely fast drying properties. If you are interested in using EZ-Dri foam for your patio cushion project, please let us know. EZ-Dri foam is more expensive than standard foam, but worth the investment. Pricing depends on the size and density selected. Call us if you would like to upgrade your cushions and we can give you a quotation.

What kind of thread do you use to make outdoor cushions?

We use a high quality polyester thread that has excellent UV stability and is available in a huge variety of colors to coordinate with our patio cushion fabrics. When sewing replacement slings, we use a Gore Tenara thread, which has extreme durability against deterioration. Tenara thread is made by the folks that make Gore-Tex, commonly used for winter jackets.

What is a Universal cushion?

A universal patio cushion is designed to fit most standard aluminum and wood frame outdoor furniture. Our universal patio cushion is approximately 4” thick , filled with outdoor poly fill, and has fabric ties to secure them to the patio chair or chaise. We can make universal cushions in a large variety of fabrics and give you patio furniture a fresh new look

What is the difference between a chair pad and a chair cushion?

A chair pad is thinner than a patio chair cushion. Our chair pads are about 2” thick and commonly found on wrought iron patio furniture. The pad is secured to the seat of the wrought iron chair or chaise lounge with fabric ties.

Can I buy the outdoor fabric you offer and make my own patio furniture cushions?

Yes, your are welcome to purchase any of the fabric we offer for replacement cushions or slings. See our outdoor fabric by the yard section of the website for pricing and details. You can also see a larger selection of fabrics at www.OutdoorFabricStore.com How wide is the outdoor cushion fabric you offer on the website? All outdoor cushion and sling fabrics offered on our website are 54” in width. Outdoor fabric can be purchased in one-yard increments. One yard is 36”