Return & Billing Policies For All Chair Care Patio Products and Services
GENERAL STATEMENT OF LIABILITY
While we provide information for do-it-yourself patio furniture repair, installation of slings and installation of vinyl strap these operations are not without risk. Injury may occur during an installation or furniture may be damaged in the process. We are not responsible or liable for damages that may be sustained to persons or property during an installation. For this reason we recommend professional installation as the best option when at all possible. While care has been taken in the preparation of the information contained in this web site, Advanced Refinishing, Inc. and it's subsidiaries Chaircarepatio.com, Patioslingexpress.com and Custompowdercoating.com does not and cannot guarantee its accuracy. Anyone accessing this information does so at their own risk. It will be assumed that access indemnifies Advanced Refinishing, Inc. and it's subsidiaries from any and all injury or damage arising from such use.
SPECIAL ORDER ITEMS BILLING POLICY
All items, not in current inventory of Chaircarepatio.com, will be billed at the time the order is placed.
PRECUT STRAP RETURN POLICY
Precut straps are not returnable or refundable due to incorrect size or color. Please measure carefully before entering your order. Vinyl colors may vary based on the interpretation of your computer monitor. For truest color match please request color samples prior to ordering.
VINYL BY THE ROLL RETURN POLICY
There will be a 30% restocking fee for all returned rolls of vinyl strapping. Rolls must be unused and returned in good condition within 30 days of original order for credit to apply. Customer is responsible for return shipping charges. We will credit your account for the cost of the vinyl less 30%. Shipping charges will not be credited. If you need to return and item please send call us at 1-866-638-6416 and we will provide you with a return authorization number and instructions.
VINYL STRAP COLORS
Please select carefully before ordering. Vinyl colors may vary based on the interpretation of your computer monitor. Chair Care Patio is not responsible for inaccurate color matching based on the colors shown on your monitor. For truest color match please request color samples prior to ordering.
REPLACEMENT PARTS RETURN POLICY
There will be a 30% restocking fee for all returned replacement parts. Customer is responsible for return shipping charges. We will credit your account for the cost of the vinyl less 30%. Shipping charges will not be credited.
SLING BILLING AND RETURN POLICY
We want you to be happy with your replacement sling order from Chair Care Patio. If you are having trouble getting your slings to fit, please call us at 1-866-638-6416. We will work with you to make sure your slings are made to the correct size.
CUSTOM MADE REPLACEMENT SLING BILLING POLICY
Custom sling orders will be billed to the customer's credit card upon receipt of the order. These slings are made to your specific measurements and color preference and cannot be restocked or resold. For this reason custom made slings are not returnable or refundable due to incorrect size, color or the inability to install. If your slings do not fit properly, please call us immediately at 1-866-638-6416. Although you can not return the slings, we will make every effort to adjust or correct the sling as needed. Please measure carefully prior to placing your order.
SLING FABRIC COLORS
Chair Care Patio is not responsible for inaccurate color matching based on the colors shown on your monitor. For truest color match please request color samples prior to ordering.
SLING SIZE DISCREPANCY ADJUSTMENT & PRICING:
If you have a problem with the size of your sling, contact us immediately at 1-866-638-6416. We will make every effort to adjust the sling and make it the correct size. If Chair Care Patio made your slings in error, we will gladly make adjustments at no charge. If the customer has made an error in measuring, we will gladly work with you to make the necessary adjustments. We want your slings to fit and our customers to be happy with our product. Additional labor fees (if any) will be determined on a case by case basis. Please see the details below.
Error measuring on the part of Chair Care Patio
Chair Care Patio will make adjustments at no charge to slings purchased from us if the error(s) in question were made in our shops. Request for adjustments must be made within 30 days from the date of invoice to be eligible for adjustments at no charge.
Error measuring on the part of the customer:
For customer errors, fees from $10 to $20 per sling will be assessed depending on the extent of alterations. All adjustments and alterations to slings must be made within 30 days from date of invoice. After 30 days, alteration fees will be at the discretion of Chair Care Patio.
HOMECRESTTM BILLING AND RETURN POLICY
The total cost of HomecrestTM style replacement slings will be billed to the customer's credit card upon receipt of the order. HomecrestTM style replacement slings are made to your specific requirements and cannot be restocked or resold. Lead time for HomecrestTM sling orders is approximately 4 to 6 weeks plus ship time.
All HomecrestTM style replacement slings are custom made in our shop. There are many HomecrestTM styles and the sheer volume of styles and patterns can be confusing. Make sure you are ordering the correct style of sling for your chair. We have the majority of older model HomecrestTM style replacement sling part numbers available. If you have any questions or are unsure what model to order, please call us and we'll gladly help you determine the correct sling for your HomecrestTM style outdoor furniture.
If you have a problem with your HomecrestTM Style Replacement Sling order, contact Chair Care Patio immediately at 1-866-638-6416. If the slings are not fitting properly, we will gladly make adjustments. We realize you are making a financial investment and your patio furniture. We want you to be happy with the product we make so we are very willing to work with you. However, replacement slings are not returnable if you are unhappy with the fabric you have chosen. It is best to order fabric samples prior to ordering to insure your satisfaction. Every computer monitor presents colors differently. Chair Care Patio is not responsible for inaccurate color matching based on the colors shown on your monitor. For truest color match please request color samples prior to ordering.
CUSTOM CUSHION BILLING AND RETURN POLICY
Custom Cushions are made to your order and to your specifications. These cushions are custom made and your credit card will be billed 100% of the total order once the order is placed. Lead time for Premium Cushion orders is 4-6 weeks. Custom Cushions are not returnable due to incorrect color, size or style. All cushions are custom made at the time of order. Please measure carefully before placing your order. Chair Care Patio is not responsible for inaccurate color matching based on the colors shown on your monitor. For truest color match please request color samples prior to ordering. If you are not sure which cushion will work for you, please call us at 1-866-638-6416 and we'll gladly help you determine the correct size and style for your furniture.
WE ARE ADVANCED REFINISHING, INC dba Chair Care Patio.
®Homecrest, is a registered trademark of the Homecrest™ Outdoor Living, LLC Company. Advanced Refinishing, Inc. and its subsidiaries have no affiliation with Homecrest™, Homecrest™ Industries, or Homecrest™ Outdoor Living, LLC. All Homecrest™ style slings and Homecrest™ style cushions are manufactured by Chair Care Patio at our Dallas, Texas facility.
Our Copyright Statement
Copyright 2008© Advanced Refinishing, Inc. All rights reserved. Copies of information on this Web site may be printed for personal use only. No part of the ChairCarePatio.com web site may be reproduced or reused for any other purpose without prior written permission of Advanced Refinishing, Inc.
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